HOW CAN I CONTACT YOU?Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our sales department through our website on page Support. Usually email requests are responded within 24 hours but sometimes it may take 2 business days for us to reply. Email requests sent on Friday are sometimes replied on Monday due to time difference in working hours of our support team and your location.
MY DELIVERY ADDRESS IS DIFFERENT FROM BILLING ADDRESS.
This is not a problem as long as the names on credit card and on shipping destination are the same. But in case we are advices by payment gateway to check this order please be prepared that we will need additional verification.
If billing country is different from shipping country we require to pay via any alternative payment method.
WHAT DISCOUNTS DO YOU OFFER?
We have the following list of discounts available right now:
- 5% discount on orders less than $750 if payment method is bank transfer, money transfer or bitcoins.
- 10% discount on orders with total more than $750 if payment method is bank transfer, money transfer or bitcoins.
- 5% on any returning customer order.
- 10% on any returning customer order with the value of more than $750 (no matter what payment method is chosen).
Plus we offer different kinds of seasonal sales and promotions, like discounts on our steroid cycles.
ORDER ARRIVED BUT IT’S NOT COMPLETE.
Please contact us when you have such problem. We will need you to send us the picture of what you got including package labels. This will help us to investigate how this happened to prevent such problems in the future. Usually we come back with the result of investigation within 2 business days. As a result we can offer you redelivery of missing items, partial refund, credit towards your new purchase and discount coupon to compensate this problem.
WHAT IS THE MAXIMUM AMOUNT I CAN ORDER AT ONE TIME?We have no limits to how much you can order. However, you should consult a qualified person regarding the quantity you would like to order, since there may be import regulations on those specific products in quantity. We recommend our first time client to do a test purchase and after you see that you happy with our services we will be glad to serve you more.
I PLACED ORDER BUT MY CARD IS NOT CHARGED?
Your card is not charged immediately after your purchase. Verification process takes from 2 hours to 2 business days. If your card is not charged within 2 business days after your purchase please contact us and we’ll investigate this.
DO I NEED A PRESCRIPTION TO ORDER?A prescription is NOT required to order our products.
CAN I PAY VIA BANK TRANSFER AND ARE THERE ANY ADVANTAGES IF I CHOOSE THIS PAYMENT METHOD?
We offer 5% discount on any order paid via bank transfer. Plus we cover bank transfer fees. For example, if your order is for $400 and you are willing to pay money via bank the total you will need to send is going to be $400 – $20 (5% discount) – $40 (bank transfer fee) = $340
If your order total is more than $750 we offer 10% discount together with any other discount you get (returning customer, promo code or any special promotion discounts) plus we compensate bank transfer fees.
European customers may pay via Uberweisung (Germany) and IBAN transfer to our EU bank account. SEPA transfers are free of charge and you get 10% discount on any order.
Payments via bank do not require any verification and are normally processed and cleared within 1-2 business days. So you get your order faster.
HOW MY PAYMENT IS PROCESSED?
Once you submit your payment via credit card we may require to verify your order. This is why it’s important for us to have your valid phone number. If order does not pass our verification or if we are not able to contact yout then your credit card payment will not be accepted and we will offer you to pay via alternative payment method described above.
Once your payment is verified and pass our antifraud control your card gets charged. Usually approved payments are processed and cleared within 1-2 business days and your order is passed for shipping after that.
OUR PAYMENT METHODS
We are one of the few online steroids stores that accept payment with major credit cards.
But we prefer our first time clients not to place orders for more than $750 using their credit card. First time clients with orders of more than $750 are advised to pay via bank transfer or money transfer (like Western Union, Moneygram), or bitcoins. These payment methods do not require any verification and customers who use them get 10% discount on expensive orders every time they pay not via credit card.
Our second time customers get discount on every new order and are welcome to pay via credit card for any amount.
WHAT IF PACKAGE IS SEIZED BY CUSTOM?
We have 99.9% success delivery rate to USA, Canada, Europe and South Africa. Even if products get seized (1% possibility based on our statistics through years), we offer redelivery or credit towards new purchase on our site. We will just need you to email us official notification from post office or custom that package was stopped and we’ll arrange new delivery within 3 business days.
IS IT LEGAL TO PURCHASE THESE PRODUCTS?Since laws differ from country to country, we recommend you to contact a qualified lawyer regarding the regulations and restrictions of your country.
WHAT IS THE QUALITY OF YOUR PRODUCTS?All our products are 100% original coming directly from world famous medicine distributors, and you feel this from the first shot of injection or from the first tab. The brands we deal with are Alpha Pharma, BioScience GmbH, British Dispensary, British Dragon, GenSci, LA Pharma, Max Pro and many others.
ARE YOU A LEGITIMATE COMPANY?We are a professional mail order service licensed to sell and distribute pharmaceutical products. We have been established for over 5 years, supplying original, high-quality anabolic steroids and bodybuilding related products, prescription-free over the Internet.
SHIPPING SITE SAYS TRACKING DOES NOT EXIST.
Tracking can be done after 72 hours because from our delivery center package goes to logistics warehouse and awaits custom. If tracking code does not appear in the system after 3 business days please contact us and we’ll investigate this.
We recommend our USA customers to use track-trace.com site until item reaches USA. After that you can use USPS site to track your package. We recommend you to enter your email on USPS site to get every update on delivery status.
WHICH COUNTRIES DO YOU SHIP TO?We ship worldwide.
WHERE DO YOU SHIP FROM?
Shipping is arranged from India, Singapore, Thailand, European Union. Our organization name is not indicated on any package and shipments are made from various shipping points to ensure maximum discretion and highest probability of successful delivery.
IS A SIGNATURE REQUIRED FOR SHIPPING AND WHY?
Yes, our shipping method requires signature from your side upon delivery. This allows us to fight any fraudulent chargeback when customer gets his order and claims he never received anything. We have 99% successful rate of winning such credit card disputes because we provide correspondence with our customer, their order details, picture of our parcel and confirmation from postal service that item is delivered. On the contrary, every fraudulent dispute harms credit report of frauder and influences his credit history plus makes him pay from $25 to $200 for unlawful dispute.
DO YOU SHIP TO P.O. BOXES?Yes, we ship to P.O. Boxes
IS THERE A POSSIBILITY FOR A SHIPPING DELAY?
Shipping time depends on various factors such as postal service efficiency, customs clearance, international transit, etc., which is why we give you an approximation based on our statistics and former experience.
Usually 80-85% of airmail packages arrive with 10 days, and 15-20% arrive within 10-15 business days. This is a reflection of inconsistencies with various postal representatives, and not services provided by us. The main delay happens due to custom clearance in country where the products are being sent from and custom in destination country. In case you see that your tracking code does not move during 5 days this is the main reason why this happens.
Every international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country. Each successive step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any single step is enough to extend delivery time over the usual and allotted time frame.
HOW LONG DOES THE SHIPPING PROCESS TAKE?Estimated delivery time is 5-17 working days, depending on destination. 5-12 business days to USA, Canada, Europe and Asia 8-17 business days to South Africa
HOW ARE BULK/LARGE QUANTITY ORDERS SHIPPED?
If the order is too large enough to not fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we reassure you the same discretion level and repackaging is used as with a small sized order. Plus no matter on your order size you will pay shipping fee only once.
HOW PRODUCTS ARE SHIPPED?Upon successful payment, your order is passed for shipping and tracking code is provided within 2-5 business days. We use EMS (USPS) traceable shipping that requires signature upon arrival of the product. All packages can be traced via these sites: https://www.usps.com (USA orders when item is already in USA) http://www.track-trace.com/post (packages sent to any country on any stage of the delivery)
HOW LONG IS THE WHOLE PROCESS OF ORDERING AND SHIPPING?
Order confirmation with the list of purchased products is sent to your contact email once order is placed. Once payment is received, we process and dispatch your order within up to 2-5 business days. Shipping time depends on various factors such as method of our shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.
Usually shipping to USA (where most our customers are coming from) takes from 7 to 15 business days once tracking code is provided.
MY TRACKING CODE DOES NOT MOVE.
Usually this happens when items are being held on custom and are waiting custom clearance. This does not mean any problem. But if your tracking code shows no progress within 10 days please contact us and we’ll investigate this. We also can advice you to contact your local EMS (USPS) office with the tracking code to get detailed info where item is right now.